Home of Sidney Kimmel Medical College

Technology Hardware Repair

Listed below are support options for hardware repair. OIR collaborates with the Computer Fixer program to bring students support on campus. However depending on the computer model and warranty the user should contact their technology device manufacturer directly.


Computer Fixer

For More Information Please Visit their Website

Location: Kanbar Campus Center, Campus Bookstore, 215-951-2717
**Please remember to bring your laptop’s power adaptor\power cord**
Friday Drop-off & Pickup Each Week

Provides Support for:
- Hardware related issues
- Printer support
- Data Recovery
- System Blue Screens
- Software Installations/re-installations (this includes operating systems)
- Memory Upgrades
- All Other Major and Minor Laptop Issues
Does Not Provide Support for:
- Access to Philadelphia University wired/wireless network and network resources. Please contact the Laptop Clinic or call the Technology Help Desk for support with Philadelphia University Resources.


Apple Stores

There are two Apple Store's within close proximity of the University. Click below for detailed information on each store.

Apple Store Walnut Street (accessible through public transportation)

Apple Store Suburban Square (accessible through public transportation)

Apple Store King of Prussia (accessible by car)


Computer Manufacturer

If the computer in question was recently purchased it is most likely covered by the Manufacturer's warranty. Please contact their customer service line directly for assistance. Listed below are the most common manufacturer's contact information below. 

HP - 1-800-474-6836

Dell - 1-877-293-1197

Lenovo - 1-800-426-7378 

Apple - 1-800-APL-CARE

Acer - Support Website


Safeware - Accident Protection

Would you like coverage for your technology device if it is dropped or broken? If purchased Safeware covers accidental damage for technology devices. This includes drops, falls, cracked screens, liquid damage, mechanical failures, electrical failures, and more.

All you need to do is purchase a Safeware protection plan (before the accident) and it will be covered for up to the value of the plan.

Please visit their website for more information.


Data Recovery

When data on a hard drive or flash drive is lost there are companies that may be able to retrieve the information.

CompRecovery is a local business that provides services to recover data. Please visit their website for more information.



For further assistance, please contact the Technology Help Desk at 215-951-4648 or by Email at HelpDesk@PhilaU.edu