Home of Sidney Kimmel Medical College

Technology Help Desk

The Technology Help Desk is a "one-stop-shopping" point of access, for Philadelphia University's computer users.  Our mission is to provide assistance and follow-up on services provided by the Office of Information Resources.  These services include support for faculty, staff, and student computers; voicemail, cable, and telephone requests; network and e-mail accounts; administrative computing systems; and academic computing labs.

Technology Help Desk - Hours of Operation
Monday 8 a.m. - 12 a.m
Tuesday 8 a.m. - 12 a.m
Wednesday 8 a.m. - 12 a.m
Thursday 8 a.m. - 12 a.m
Friday 8 a.m. - 7:30 p.m
Saturday 10 a.m. - 5 p.m.
Sunday 12 p.m. to 12:00 a.m


Contact us:

By Phone: 215-951-4648 

Feel free to call us during our normal business hours (Listed Above) 

By Email: HelpDesk@PhilaU.edu

Users wishing to contact the Help Desk should send us an email including their full name and the best way to contact them such as an alternate email or phone number.

Self Service Page

Users should look through our Self-Service page to find a simple solution to their problems. If the user cannot resolve the issue feel free to use this same service to fill out a request for one of our technicians to look at.

Visit Us:

Users can visit us at the Top Floor of Search Hall. We can help report your issue and help users find the correct work flow to help them with issues. Click here for a map of the Campus.


Troubleshooting basics

Printers and Computers

Please restart all Printers and Technology Devices as the first step in correcting any issue. Many times just restarting a Technology device can lead to a resolution.

Make sure all devices are correctly plugged in. Even one unplugged cord can mean the difference between working and not working


Logging into Accounts

A users should first reset their password at our Password Reset Page to see if their password has expired. A Philadelphia University password expires every 90 days and is the main cause of not being able to sign into university accounts such as Blackboard, Webadvisor, and Email.