Academic Success Center, East Falls Campus

Academic Success Center Home 


Summer 2021 tutoring




*Registration FAQ Fall 2021

*Virtual Visit to the Success Center

*FYS Presentation Spring 2021

*Fall 2020 Newsletter




The Academic Success Center provides free academic assistance to all students. Content area tutoring is available for most undergraduate courses; professional writing tutoring is available for any written assignment in any course or area of study for all students. All tutoring will be online for Summer 2021.

  • Peer tutors are fellow students who are recommended by faculty and receive training. Consult the schedule on our website:
  • Supplemental instruction leaders are also students who facilitate weekly interactive group review sessions for select courses.
  • Academic workshops are offered for a variety of subjects throughout the semester, including math, writing, and academic success skills. Some workshops will be posted on the Academic Success Center website to view at your convenience.
  • Professional tutors are faculty/staff with graduate degrees. Subjects include: writing, math, academic success skills, Biology, English-language learning, and more.

Please schedule appointments online by using Starfish:

Tutoring Appointments can be made through Starfish. Students can go to the Academic Success Center homepage, select “Starfish,” and log in with their campus key and password or contact for help.

Additional Information about Professional Math Tutoring: 

What kinds of sessions are available?

For math, students can choose a drop-in tutoring session or make an appointment for one-on-one tutoring. Both types of appointments will be through Zoom.

We are expecting to hold drop-in tutoring through Zoom conferencing on Tuesday and Thursday from 12:30 – 2 pm.  No appointment is necessary, and the Zoom link will be publicized through email, and on the Academic Success Center website.  You do not have to stay for the whole session – just drop in and leave as needed.  If many students attend, they will be sent to break-out rooms by course.


To make an appointment for individual tutoring either schedule an appointment through Starfish (see directions above), or email Ellen Knapp ( to set up an appointment.      


What else do I need to prepare?

It would be good to know what questions you want to ask, and specific problems you would like help with.  If you are doing homework problems online, if you have them open you will be able to share your screen with the tutor.


You will probably find the appointment more helpful to you if you have a small whiteboard and dry-erase marker to make it easier for to show your work to the tutor.  If you are using paper and pencil or pen, you will want your writing to be large and dark.


Additional Information about Professional Writing Tutoring:


What kinds of sessions are available? How do I do a writing session online?

 For writing, students can choose a Zoom video conference or for a tutor to give focused comments in the margins of the paper in an asynchronous format, meaning we will return comments to the student’s Jefferson email after the tutor works on the paper. Through Zoom, students can share the document with a tutor and work on it together.


How do I choose between asynchronous comments and Zoom video?

Video conferences are best if students want an appointment for early on in the writing process, as a tutor can help with brainstorming and outlining. Video conferences are also best for discussing whether or not the student is on the right track or feels stuck with a draft because we find the conversation is key to a successful tutoring session in these cases.

While we can also make comments on the writing process in our emailed comments, asynchronous appointments are best for feedback on the big picture, as well as checking organization of ideas, citation style, and overall polish.

How do I set up an appointment? 

For all writing appointments, students can contact Lauren-Elise Kadel with details about whether they are looking for asynchronous online feedback via email or a Zoom video conference, along with the course they are working on, and she will set them up with one of our nine professional tutors.


Students should allow up to 48 hours during regular business hours for asynchronous feedback. If choosing a Zoom session, students can sign up through Starfish or contact Lauren and she will respond with some times the tutors are available within two business days. At the start of the appointment time, the student will get an email to their Jefferson account with a link to start the session.   


What else do I need to prepare? 

For online asynchronous appointments, we also ask that students attach the draft as a Word document and include anything that will help guide the tutor, like an assignment description, prompt, or rubric. If the student has questions, they can include those to guide the tutor’s comments.


What if I want more structured support?

For anyone interested in continued writing support, we can also set up repeating weekly appointments with the same tutor so students have time dedicated just to writing. If students are frequent users of our services, if they are working on a longer project, or if they have many courses requiring papers, this is a good option. 


The Writing Assistance Program at Jefferson’s East Falls campus strives to create a welcoming, accessible environment where students can come to receive individualized writing instruction in engaging tutoring sessions. Our trained, professional writing tutors assist Jefferson undergraduate and graduate students with writing assignments for any course, at any stage of the writing process.

The Writing Assistance Program envisions tutoring as a process of empowerment; we aim to help students succeed independently as a writer by developing a long-term, complex skill set. In other words, we want to help make students better writers for life, not just for one assignment.




The Academic Success Center is also the primary academic advising resource for first-year students (including transfer students).  Each first-year and transfer student is assigned a specific academic advisor in the Academic Success Center. First year and transfer students may also meet with an advisor.


Advisors are teaching faculty who are familiar with courses and academic policies. Advisors can help students:


  • Make good academic choices and decisions
  • Learn the requirements for particular majors
  • Select courses


Advisors also:


  • Monitor students’ academic progress
  • Help students become familiar with University policies
  • Suggest strategies for classroom success
  • Refer students to appropriate University services


All first-year students are expected to meet with an advisor during the first 8 weeks of their first semester and before registering for the next semester’s courses. Students should also see an advisor if they:


  • Are thinking about changing majors or aren’t sure what their major should be
  • Plan to take courses at another institution
  • Wish to take a leave of absence or withdraw from the university
  • Have questions about the allocation of transfer credits from other institutions
  • Have any questions about academic requirements or policies.



For any advising questions, please e-mail

Advising Services

A team of faculty advisors are available to offer guidance to first-year students from all schools and programs at the University. 


9 a.m. - 5 p.m., Monday through Friday

For all tutoring services, log into Starfish and select My Courses or go to the Services page.