Computers purchased by the University for work purposes are all managed and maintained by the Office of Information Resources staff through the Technology Help Desk. 

Troubleshooting Tips

Computer issues can typically be resolved with the following steps.

- Restart the program experiencing the issue.
- Restart the computer.
- Perform a password reset if unable to log into PhilaU services

If these quick fixes do not resolve the issue, contact the Technology Help Desk

Software included on Faculty and Staff Computers

Each Faculty and Staff computer is equipped with the following programs.

- Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook)
- Adobe Photoshop CS5.5

If specialized software is required, please contact the Technology Help Desk

Requesting New Hardware

To request new hardware, staff members must contact their departmental assistant who will contact the Technology Help Desk with the hardware request.

Support

For further assistance, please contact the Technology Help Desk at 215-951-4648 or by Email at HelpDesk@PhilaU.edu