Home of Sidney Kimmel Medical College

LibQUAL Survey Results and Response 2013-2014

Results of Survey, Faculty and Student Responses

Responses by Group

Faculty Response

Faculty Want:

  • •Easy-to-use information access tools
  • •Electronic information resources to support academic needs
  • •Additional journal subscriptions
  • •Improved library website
Faculty Comments There were fewer negative comments in the 2013 survey

Library Response to Faculty Concerns

Improve Library communication/outreach through:

  • Meeting presentations
  • Targeted emails
  • Website/social media announcements
  • Online tutorials
  • Library instruction sessions for students and faculty
  • Online material request form
  • Form advisory committee

Simplify Library Website:  Redesign completed August, 2014

Student Concerns

Graduate students want:

  • •Improved library website
  • •More eResources

Undergraduates want:

  • •Expanded library hours
  • •Better building temperature control

Undergraduates and graduate students both want:

  • •Improved computer/scanning/printer access and functioning
  • •More quiet study spaces
Library Response, Graduate Students
Survey Response, Undergraduate Students

Library Response to Student Concerns

Hours Expansion

  • Library to be open later--week before Reading Days
  • Will document visitor numbers and investigate further expansion

Noise/Quiet Study

  • •Additional area on lower level designated as a Quiet Zone


  • Better communication of library resources –Social media, Chat, email, signage, and classes
  • Student focus groups
  • Library Advisory Committee
  • More coordinated support (OIR + Library)
  • Simplified website and discovery tool implemented August, 2014

Temperature Issues

  • •Report temperature issues promptly to Physical Plant/publicize reporting options

Staff Concerns

Most staff comments were extremely positive about the library’s space, service and resources

Staff recommendations

  • •Renovation of the library space
  • •More mobile apps capability
  • •Library Advisory Committee
  • •Less confusing database search capability on the library website

Hours Today | Complete Hours

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